When does a landlord discriminate? For example, if they refuse tenants because of their skin color or origin. Or due to the prospective tenant’s religion or sexual orientation. The landlord also cannot refuse a tenant based on gender, political preference, nationality, or marital status (married or unmarried). Do you suspect that the landlord is considering these factors in rental matters? Report it!

When does a landlord intimidate? For example, when the landlord threatens with violence. But refusing to maintain the property can also be a form of intimidation. Other examples include withholding amenities the tenant is entitled to and failing to return the security deposit.

How much security deposit can a landlord ask for? A maximum of twice the base rent amount. If the deposit is higher, it is a violation of the law.

What must the landlord put in writing? The rental contract. A verbal rental agreement is not allowed.

What information must the landlord provide to the tenant in writing?

• What rights and obligations do you have as a tenant?
• The amount of the security deposit and when you will receive it back.
• The contact information of the landlord or where you can go with questions about the property you are renting.
• The contact information for the reporting center of the municipality where your property is located.
• The amount of annual service charges with a detailed breakdown.

What service costs can your landlord charge?

The landlord may only charge service costs that have been agreed upon in writing. These costs must also have been genuinely incurred by the landlord. Examples include costs for gas, water, electricity, or cleaning services.

What are mediation fees, and do you have to pay them as a tenant?

No, you do not have to pay mediation fees. If the landlord hires a mediator to rent out a property, it makes sense that the costs of that mediation are the landlord’s responsibility. After all, you did not request the mediation.